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#329741 - 08/21/19 10:16 PM hoping for KC points soon
susan in florida Offline
YuleLoggers Vice President
Santa's Helper

Registered: 02/13/01
Posts: 7893
Loc: Clearwater, Florida
nothing yet. Hoping we get them in time for debut.

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#329748 - 08/22/19 07:11 AM Re: hoping for KC points soon [Re: susan in florida]
88eggs Offline
YuleLoggers Club Co-Coordinator
Elf VP

Registered: 08/09/09
Posts: 2485
Loc: Illinois
My two sisters and I just checked our points for Kansas City event ornament purchases. We all three purchased the same exact items (a complete set of ornaments; no t-shirt) on Thursday, Aug. 8.

My Crown Rewards has 440 points posted for Thursday, Aug. 8.
Sister #1 has 605 Crown Reward points for Friday, Aug. 9.
Sister #2 has 253 Crown Reward points for Friday, Aug. 9.

And, I purchased just two more ornaments on Saturday, August 10 and got 660 points for that!

What in the world is going on????

Ted

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#329749 - 08/22/19 08:09 AM Re: hoping for KC points soon [Re: 88eggs]
DeniseC Offline
Elf VP

Registered: 02/16/08
Posts: 1014
Loc: Sequim, Washington
I contacted Hallmark by email twice. They said that they would investigate. I even copied my registration acknowledgement with all of my information. I also called them, and after the 4th call they were able to "force" add the points to my account. This should not have been an issue.

DeniseC

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#329751 - 08/22/19 09:42 AM Re: hoping for KC points soon [Re: susan in florida]
beaglebabes Offline
YuleLoggers Club Co-coordinator
Santa's Helper

Registered: 03/19/14
Posts: 2524
Loc: WI
I just checked and my crown rewards from the event are listed. Hooray!


Edited by beaglebabes (08/22/19 09:45 AM)

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#329758 - 08/22/19 04:04 PM Re: hoping for KC points soon [Re: susan in florida]
susan in florida Offline
YuleLoggers Vice President
Santa's Helper

Registered: 02/13/01
Posts: 7893
Loc: Clearwater, Florida
I had to call as well. I purchased one of each back on Feb. 28th. It was billed to my credit card.

I have to send in a copy of my credit card bill. Are they kidding me???

They should know what I purchased when and where..... heck. I'm sure they know what color underwear I wearing at the time.....

I had to FIGHT in 2017 to get my points and in 2015 as well. This is getting REALLY OLD.

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#329759 - 08/22/19 05:27 PM Re: hoping for KC points soon [Re: susan in florida]
chele64 Offline
YuleLoggers Club Secretary
Elf Manager

Registered: 08/04/11
Posts: 852
Loc: Colorado
I think those who are waiting for the crown reward points are the ones who prepurchased the bundle at registration. Other items I have purchased at the event are showing in my crown rewards account. I'm calling tomorrow morning if I don't see them by then.
_________________________
Michele Jackson
Aurora, CO

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#329761 - 08/22/19 06:45 PM Re: hoping for KC points soon [Re: susan in florida]
susan in florida Offline
YuleLoggers Vice President
Santa's Helper

Registered: 02/13/01
Posts: 7893
Loc: Clearwater, Florida
Correct- It is the pre- purchase.

I have purchased them all the last three events and every time it has been a problem.

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#329766 - 08/22/19 07:59 PM Re: hoping for KC points soon [Re: susan in florida]
JAS51 Offline
Elf Engineer - Toy Design

Registered: 08/14/11
Posts: 482
Agree! Still not posted for pre-purchase Feb 28, 2019. Ugh again. I will be calling CS for sure. HM seems to think we should keep track of points they owe us!!!

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#329768 - 08/22/19 10:21 PM Re: hoping for KC points soon [Re: susan in florida]
Goalie Offline
Elf Engineer - Toy Design

Registered: 01/29/09
Posts: 271
This is an issue that seems to get resolved (or not) depending on what Customer Rep. you get.

I called today as we had no points showing for 2 pre-purchased bundles at the Convention.

The Rep. said she will look into why the points are not showing and gave me 1500 points for the inconvenience.

Obviously your mileage may vary !

~Goalie

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#329801 - 08/27/19 08:57 AM Re: hoping for KC points soon [Re: susan in florida]
erika20_98 Offline
YuleLoggers Club Treasurer
Elf VP

Registered: 01/08/10
Posts: 1228
Loc: Idaho
I saw on Facebook that a message was posted that points should be awarded by August 31st. I guess I should take a look on the 1st and see if my points were posted.

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#329808 - 08/27/19 11:54 AM Re: hoping for KC points soon [Re: susan in florida]
Nancy C. in Shawnee, KS Offline
Santa's Helper

Registered: 05/15/99
Posts: 8364
Loc: Shawnee, KS USA
Originally Posted By: susan in florida
Correct- It is the pre- purchase.

I have purchased them all the last three events and every time it has been a problem.


It took 6 months after the 2015 event to get my points. Diana Rice told me the problem was that there was a mistake in my Crown Rewards number. How hard is it to run a job to add the points and see what falls out, then address those errors? Oh who am I kidding - this is Hallmark, and there are days they are almost as bad as dealing with the healthcare marketplace which established a new low in government inefficiency. Grr!

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#330054 - 09/12/19 10:07 PM Re: hoping for KC points soon [Re: susan in florida]
susan in florida Offline
YuleLoggers Vice President
Santa's Helper

Registered: 02/13/01
Posts: 7893
Loc: Clearwater, Florida
If you pre purchased the ornaments for KC event looks like they FINALLY posted. THey even put them back in back in Feb. So you will have to scroll back to see them.

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#330065 - 09/15/19 07:50 AM Re: hoping for KC points soon [Re: susan in florida]
APAL2016 Offline
Elf Engineer - Toy Design

Registered: 02/14/16
Posts: 385
Loc: SC
Mine have not posted and I was told 9/16, this is the 3rd date I have been given

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#330108 - 09/18/19 05:24 PM Re: hoping for KC points soon [Re: susan in florida]
APAL2016 Offline
Elf Engineer - Toy Design

Registered: 02/14/16
Posts: 385
Loc: SC
Mine did not post on 9/16, so I called yesterday and they posted them manually

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