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#332131 - 02/16/20 08:45 PM Problem with 2014 Where Dreams Become Toys
JAS51 Offline
Elf Manager

Registered: 08/14/11
Posts: 601
I just received the 2014 Where Dreams Become Toys from one of my favorite secondary market site. I decided to be sure that it works properly (light, sound and motion). I put in brand new batteries being very careful to put them in correctly. After putting the battery cover back securely in place (I love the HM screwdriver/battery kit), it would only light up and play music. No motion. I'm confident that the seller will take care of it. I'm not sure if I want a replacement if the ornament is not dependable in the future. I'm sure some of you have this ornament so thanks for any input that you might share with me.

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#332133 - 02/17/20 08:17 AM Re: Problem with 2014 Where Dreams Become Toys [Re: JAS51]
DeniseC Offline
Elf VP

Registered: 02/16/08
Posts: 1116
Loc: Sequim, Washington
I have this ornament and it works fine. I remove and store the batteries every year and have never had a problem. I am sorry that yours does not work properly.

DeniseC

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#332134 - 02/17/20 01:47 PM Re: Problem with 2014 Where Dreams Become Toys [Re: JAS51]
digitalDREAMBOOK Offline
Elf Engineer - Toy Design

Registered: 03/20/11
Posts: 246
Mechanisms on ornaments like this one occasionally freeze up during transit. Try applying gentle pressure to main turntable to encourage it to spin.
_________________________
For the latest Hallmark Keepsake Ornament news & information, go to: http://TheDigitalDreamBook.com

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#332135 - 02/17/20 05:50 PM Re: Problem with 2014 Where Dreams Become Toys [Re: JAS51]
JAS51 Offline
Elf Manager

Registered: 08/14/11
Posts: 601
Thanks for the suggestion. I gently tried to turn the main turntable but no luck. I think there was a very, very slight movement there on first effort. Nothing after that even when I tried several new batteries, in and out of compartment. Frustrating for sure. The seller is sending me a replacement ornament (no box--OK since my box is OK). They are paying for return shipping of the defective ornament. They did not give me an option of no replacement so guess I will see if the second one works. Too much hassle I'm thinking.

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#332161 - 02/23/20 01:20 PM Re: Problem with 2014 Where Dreams Become Toys [Re: JAS51]
JAS51 Offline
Elf Manager

Registered: 08/14/11
Posts: 601
I received a replacement ornament from the seller. It works fine. I am not leaving the batteries inside the ornament. I hope it works for a long time.

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